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Notice : Customs Duties on Orders Delivered to the United States of America
Thank you for your continued patronage of the hololive production OFFICIAL SHOP (hereinafter referred to as "our Shop").
Please be informed that for all orders requiring shipment outside of Japan, Global-e Japan K.K. (hereinafter "Global-e") serves as the merchant of record and handles all international transactions on behalf of our shop.
Particularly for orders shipped to the United States, orders under 800 USD have been exempt from customs duties.
We would like to bring to your attention an important notification we have received from Global-e regarding changes to U.S. customs duty collection procedures.
In accordance with recent modifications to U.S. trade policies, effective February 6, 2025, at 1PM (GMT), customs duties will be collected at the time of purchase for all orders destined for U.S. addresses, including those transactions that were previously exempt from such duties.
Additionally, we have been informed that for orders where customs duties were not previously collected at the time of purchase, instances have occurred where the delivery carrier (DHL) is requesting payment of customs duties from customers upon arrival of packages in the United States.
We kindly ask customers to comply with these customs duty payment requests.
As U.S. trade policies continue to evolve, we are committed to keeping our valued customers informed of any developments that may affect your shopping experience.
We will provide timely updates as new information becomes available.
We thank you for your understanding and cooperation regarding this matter.
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