1.1 In this Privacy Policy, "personal information" refers to information about a living individual that can identify a specific individual through descriptions such as their name included in the information.

1.2 The information provided by users for the use of this service is as follows:

• (1) Name, date of birth, gender
• (2) Contact information such as email address, phone number, and address
• (3) Information provided to hololive production OFFICIAL SHOP by users through forms for membership registration, product purchase applications, or other forms on the hololive production OFFICIAL SHOP website
• (4) Other information provided by users to hololive production OFFICIAL SHOP

The Company shall use the Personal Information for the following purposes:

• (1) For providing the Service (including shipment and payment processing of products, etc.);
• (2) For notifying information and answering inquiries related to the Service and the Company’s products and services;
• (3) For dealing with any acts that are in breach of the Company’s rules, policies, etc. (“Rules, etc.”) related to the Service;
• (4) For providing notifications relating to amendments of any Rules, etc. related to the Service;
• (5) For improving the Service as well as other services that the Company offers and developing new services;
• (6) For creating statistical data for the Service in a manner where individuals cannot be identified;
• (7) For statistical analysis; and
• (8) For other purposes incidental to the foregoing purposes of use.

The Company may change the purpose of use of Personal Information to the extent that the new purpose of use is reasonably deemed to be related to the original purpose of use. When the Company changes the purpose of use of Personal Information, the Company shall notify or announce such changes to the individuals to whom Personal Information is attributable to (“Individual(s)”).

Unless permitted under the Personal Information Protection Act or other laws and regulations, the Company shall not handle Personal Information beyond the scope required for achieving the purpose of use without obtaining the consent of Individuals, except for the following circumstances:

• (1) When required by laws and regulations;
• (2) When there is a need to protect a human life, body or property and when it is difficult to obtain the Individual’s consent;
• (3) When there is a special need to improve public health or promote the healthy development of children and when it is difficult to obtain the Individual’s consent; and
• (4) When there is a need to cooperate with a government organization, a local government, or a person or entity entrusted by such government organization to perform matters prescribed by laws and regulations and when there is a possibility that obtaining an Individual’s consent would interfere with the performance of such affairs.

5.1　The Company shall properly acquire Personal Information and shall not acquire Personal Information through deceit or other fraudulent means.

5.2　Excluding the following cases, the Company shall not acquire any “Special Care-Required Personal Information” (as defined in Article 2, Paragraph 3 of the Personal Information Protection Act) without obtaining the Individual’s prior consent.

• (1) When circumstances fall under any of the items listed in Article 5.4.
• (2) When Special Care-Required Personal Information is exposed to the public domain by an Individual, a government organization, a local government, a person set forth in any of the items of Article 76, Paragraph 1 of the Personal Information Protection Act, and other persons prescribed in the Rules of the Personal Information Protection Commission.
• (3) When acquiring Special Care-Required Personal Information that is obvious from its appearance from visual observation or by photographing the Principal.
• (4) When Special Care-Required Personal Information is received from a third party and such provision of information from such third party falls under any of the items listed under Article 7.2.

5.3　When the Company receives any Personal Information from a third party, the Company shall confirm the following matters pursuant to the provisions prescribed in the Rules of the Personal Information Protection Commission, except when Personal Information is provided by a third party that falls under any of the items listed in Article 4 or Article 7.2:

• (1) The name, title or address of the third party; and, for any corporate entities, the name of its representative (for a non-corporate entity that has appointed a representative or administrator, such representative or administrator); and
• (2) The circumstances under which the Personal Information was acquired by the third party.

The Company shall exercise necessary and appropriate supervision over its employees so as to ensure for the security management of Personal Information against any risks such as the loss, destruction, falsification or leakage of Personal Information. Furthermore, when the Company is to subcontract all or a part of the handling of any Personal Information, the Company shall exercise necessary and appropriate supervision over the subcontractor so as to ensure for the security management of Personal Information.

7.1　The Company may provide any Personal Information that is required for payment processing to a third party to perform the processing of payments according to the payment method selected by the Individual.

7.2　Excluding cases that fall under Articles 7.1 and 7.4, the Company shall not provide Personal Information to a third party without obtaining an Individual’s prior consent; provided, however, that each of the following cases shall not be considered to be the provision of Personal Information to a third party:

• (1) When all or a part of the handling of Personal Information is outsourced to a contractor to the extent required to achieve the purpose of use;
• (2) When Personal Information is provided during the process of business succession as a result of a merger or other reasons; and
• (3) When Personal Information will be jointly used with another party pursuant to the provisions of the Personal Information Protection Act.

• 7.3　Notwithstanding the provisions of Article 7.2, excluding any of the circumstances listed in any of the items listed in Article 7.4, when providing Personal Information to a third party (excluding persons who have established a system conforming to the standards prescribed in the Rules of the Personal Information Protection Commission based on Article 24 of the Personal Information Protection Act) in a foreign country (excluding the countries designated in the Rules of the Personal Information Protection Commission based on Article 24 of the Personal Information Protection Act), the Company shall obtain an Individual’s prior consent regarding the provision of his/her Personal Information to such third party in such foreign country.

  7.4　When the Company has provided Personal Information to a third party, the Company shall create and retain a record of such provision pursuant to Article 25 of the Personal Information Protection Act.

  7.5　When the Company is to receive Personal Information from a third party, the Company shall confirm any necessary matters and shall create and retain a record of such receipt and confirmation pursuant to Article 26 of the Personal Information Protection Act.

When the Company is requested by an Individual to disclose Personal Information based on the provisions of the Personal Information Protection Act, the Company shall confirm that the request is actually from the Individual himself/herself, and then shall promptly disclose the Personal Information to the Individual (if there is no such Personal Information, the Company will notify the principal that none exists) unless the Company is not obligated to disclose Personal Information pursuant to the Personal Information Protection Act or other laws and regulations.

When the Company receives a request from an Individual for the correction, addition or deletion (“Corrections, etc.”) of any Personal Information pursuant to the provisions of the Personal Information Protection Act based on the reason that the Personal Information is not accurate, the Company shall confirm that the request is actually from the Individual himself/herself and then shall promptly conduct any necessary investigations to the extent required for achieving the purpose of use. Based on the findings of such investigations, the Company shall perform any necessary Corrections, etc. of the contents of the Personal Information and shall notify the Individual that such Corrections, etc. have been made (when the Company decides not to perform the Corrections, etc., the Company shall notify the Individual of its decision), unless the Company is not obligated to perform the Corrections, etc. pursuant to the Personal Information Protection Act or other laws and regulations.

When the Company receives a request from an Individual for the discontinuation of use or the deletion (“Discontinuation of Use, etc.”) of any Personal Information pursuant to the provisions of the Personal Information Protection Act based on either the reason that the Individual’s Personal Information is being handled beyond the scope of the purpose of use that was announced in advance or the reason that was acquired through deceit or other fraudulent means, or when the Company receives a request from an Individual for the discontinuation of the provision of any Personal Information pursuant to the provisions of the Personal Information Protection Act (“Discontinuation of Provision”) for the reason that the Individual’s Personal Information is being provided to a third party without the Individual’s consent, if it is discovered that the Individual’s request has merit, the Company shall confirm that such request is actually from the Individual himself/herself and then shall promptly perform the Discontinuation of Use, etc. or the Discontinuation of Provision of the Individual’s Personal Information and shall notify the Individual the foregoing has been performed, unless the Company is not obligated to perform Discontinuation of Use, etc. or Discontinuation of Provision pursuant to the Personal Information Protection Act or other laws and regulations.

Disclosure requests, opinions, questions, complaints and all other inquiries related to the handling of Personal Information shall be sent to the following email address.

COVER Corporation
Customer Support Team
E-mail ： shop@cover-corp.com

The Company shall review the operational status of this Privacy Policy related to the handling of Personal Information as needed and shall endeavor to continuously improve this Privacy Policy. The Company may change this Privacy Policy as needed.