Mococo Abyssgard FUWAMOCO Nighty Nightwear Outfit
¥1,760
Fuwawa Abyssgard FUWAMOCO Nighty Nightwear Outfit
¥1,760
Nerissa Ravencroft Nighttime Princess Outfit
¥1,760
Koseki Bijou Pebble Pajamas Outfit
¥1,760
Shiori Novella Pajamas Outfit
¥1,760
Isaki Riona New Year Outfit
¥1,760
Koganei Niko New Year Outfit
¥1,760
Mizumiya Su New Year Outfit
¥1,760
Rindo Chihaya New Year Outfit
¥1,760
Kikirara Vivi New Year Outfit
¥1,760
Otonose Kanade New Year Outfit
¥1,760
Ichijou Ririka New Year Outfit
¥1,760
Juufuutei Raden New Year Outfit
¥1,760
Todoroki Hajime New Year Outfit
¥1,760
La+ Darknesss My Gaming Outfit
¥1,760
Tokoyami Towa Underworld Uniform Outfit
¥1,760
Shishiro Botan Midnight Convenience Store Outfit
¥1,760
Yukihana Lamy Roomwear Outfit
¥1,760
Amane Kanata Cutesy Punk Outfit
¥1,760
Inugami Korone Roomwear Outfit
¥1,760
Ookami Mio The Another Outfit
¥1,760
Nakiri Ayame Cutie Jersey Outfit
¥1,760
Tokino Sora Hoodie Outfit
¥1,760
Hakui Koyori Sailor Uniform Outfit
¥1,760
Momosuzu Nene Jiang Shi-style Outfit
¥1,760
Shirogane Noel Uniform Outfit
¥1,760
Shiranui Flare Hoodie Outfit
¥1,760
Nekomata Okayu Uniform Outfit
¥1,760
Yuzuki Choco Nurse Outfit
¥1,760
Akai Haato Loungewear Outfit
¥1,760
Hoshimachi Suisei Sailor Outfit
¥1,760
Sakura Miko Sailor Uniform Outfit
¥1,760
Robocosan Oversized Outerwear Outfit
¥1,760
Raora Panthera New Year Outfit
¥1,760
Cecilia Immergreen New Year Outfit
¥1,760
Gigi Murin New Year Outfit
¥1,760
Elizabeth Rose Bloodflame New Year Outfit
¥1,760
Kobo Kanaeru Indonesian Outfit
¥1,760
Kaela Kovalskia Indonesian Outfit
¥1,760
Vestia Zeta Indonesian Outfit
¥1,760
Pavolia Reine Indonesian Outfit
¥1,760
Anya Melfissa Indonesian Outfit
¥1,760
Kureiji Ollie Indonesian Outfit
¥1,760
Airani Iofifteen Indonesian Outfit
¥1,760
Moona Hoshinova Indonesian Outfit
¥1,760
Ayunda Risu Indonesian Outfit
¥1,760
IRyS Casual Outfit
¥1,760
AZKi Dress
¥1,760
Kazama Iroha Street Outfit
¥1,760
Sakamata Chloe Dark Casual Outfit
¥1,760
Q
注文してからどれくらいの時間がかかりますか？
A
▼If the shipping period is stated in My Page.
If a date is stated under the "Expected Shipping Date" on your My Page, your order will be shipped by that date.
▼If there is no shipping period stated in My Page
1. Please log in to <a href="https://account.hololivepro.com/auth/en/login/" target="_blank">your My Page</a> and select the order number you would like to check.
2. Select the name of the purchased item. The expected shipping date will be displayed on each product page.
* If you have ordered products with different shipping times in the same transaction, all items will be shipped according to the item with the latest shipping date.
* Shipping times may fluctuate due to year-end holidays, long weekends, inventory counts, or other logistical reasons.
* For international customers, customs procedures may cause delays, and delivery may take longer than initially expected.
* If the shipping date changes from what was originally announced at the time of sale, the shop will notify you.
If a date is stated under the "Expected Shipping Date" on your My Page, your order will be shipped by that date.
▼If there is no shipping period stated in My Page
1. Please log in to <a href="https://account.hololivepro.com/auth/en/login/" target="_blank">your My Page</a> and select the order number you would like to check.
2. Select the name of the purchased item. The expected shipping date will be displayed on each product page.
* If you have ordered products with different shipping times in the same transaction, all items will be shipped according to the item with the latest shipping date.
* Shipping times may fluctuate due to year-end holidays, long weekends, inventory counts, or other logistical reasons.
* For international customers, customs procedures may cause delays, and delivery may take longer than initially expected.
* If the shipping date changes from what was originally announced at the time of sale, the shop will notify you.
Q
Can I change my order after placing it?
A
▼Changes to ordered items or quantities:
We do not accept changes to items or quantities after the order has been confirmed.
▼Changes to delivery address:
If you need to change your delivery address, please contact us via <a href="https://shop.hololivepro.com/en/pages/contact" target="_blank">the inquiry form</a> and select “Change of shipping address for completed purchases.” Then fill out the required information and submit your request.
*Address changes are only possible if the new address is the same country as the previous one.
*If your order is already being prepared for shipment, we may not be able to accommodate the change.
In such cases, after shipment notification, please arrange forwarding directly with the delivery company. Forwarding fees will be borne by the customer.
We do not accept changes to items or quantities after the order has been confirmed.
▼Changes to delivery address:
If you need to change your delivery address, please contact us via <a href="https://shop.hololivepro.com/en/pages/contact" target="_blank">the inquiry form</a> and select “Change of shipping address for completed purchases.” Then fill out the required information and submit your request.
*Address changes are only possible if the new address is the same country as the previous one.
*If your order is already being prepared for shipment, we may not be able to accommodate the change.
In such cases, after shipment notification, please arrange forwarding directly with the delivery company. Forwarding fees will be borne by the customer.
Q
再生産しますか？
A
公式発表を行っていない事をご案内する事は出来ません。
発表をお待ち頂きますようお願いいたします。
発表をお待ち頂きますようお願いいたします。
Q
商品に破損・欠損があった場合どうしたらいいですか？
A
If you notice any issues with your order, please contact us via <a href="https://shop.hololivepro.com/en/pages/contact" target="_blank">the inquiry form</a> within 7 business days of receiving your item. Select "Regarding a product" for your inquiry.
To help us with your request more efficiently, we kindly ask that you attach a photo clearly showing the damage or missing items at the time of unpacking.
Once we receive your inquiry, a member of our team will get back to you shortly.
* Depending on stock availability, we may issue a refund instead of a replacement. Thank you for your understanding.
Please understand that we cannot accept returns or exchanges if the product has been used or if more than 7 business days have passed since delivery.
To help us with your request more efficiently, we kindly ask that you attach a photo clearly showing the damage or missing items at the time of unpacking.
Once we receive your inquiry, a member of our team will get back to you shortly.
* Depending on stock availability, we may issue a refund instead of a replacement. Thank you for your understanding.
Please understand that we cannot accept returns or exchanges if the product has been used or if more than 7 business days have passed since delivery.
Q
商品のキャンセルは可能ですか？
A
We do not accept order cancellations due to customer convenience or personal reasons.