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Q&A
Regarding orders
▼If the shipping period is stated in My Page
If a date is stated under the "Expected Shipping Date" on your My Page, your order will be shipped by that date.
▼If there is no shipping period stated in My Page
1. Please log in to your My Page and select the order number you would like to check.
2. Select the name of the purchased item. The expected shipping date will be displayed on each product page.
* If you have ordered products with different shipping times in the same transaction, all items will be shipped according to the item with the latest shipping date.
* Shipping times may fluctuate due to year-end holidays, long weekends, inventory counts, or other logistical reasons.
* For international customers, customs procedures may cause delays, and delivery may take longer than initially expected.
* If the shipping date changes from what was originally announced at the time of sale, the shop will notify you.
Sometimes the loading icon (the spinning circle that indicates processing) displayed on the screen during payment processing may continue spinning indefinitely, causing the screen to become unresponsive.
Please try processing your payment again using the following methods:
• Use a different browser
• Use a different device
• Use a different network environment
Please note that in this case, the payment has not been completed, so it is safe to close the screen.
This issue can occur due to network connectivity problems or browser cache issues.
If the problem persists after trying all the above methods, please contact us through our inquiry form.
We will check the status of your order.
Please contact us using the inquiry form and select either "Order-related" or "Account-related", then provide the following information:
・A list of the items that do not appear in your purchase history
・The email address used at the time of purchase
・The date of purchase
・The names of the products you bought
Inventory is secured only when an order is finalized. Adding items to your cart does not secure stocks.
Please note that you may be unable to purchase items in your cart if:
・The item is sold out
・The sales period has ended
Please complete your purchase as soon as possible after adding items to your cart.
Regarding delivery
Please use the inquiry form and select “Change of shipping address for completed purchases.”
Then fill out the required information and submit your request.
*Address changes are only possible if the new address is the same country as the previous one.
*If your order is already being prepared for shipment, we may not be able to accommodate the change.
In such cases, after shipment notification, please arrange forwarding directly with the delivery company. Forwarding fees will be borne by the customer.
You can change your registered address on your My Account page:
For smartphones:
1. Tap on the silhouette icon at the top right corner
2. Enter your email address and password to log in
2. Tap on “Edit Address” in the My Orders section
For computers:
1. Click on “Log In” at the top right corner
2. Enter your email address and password to log in
3. Click the “Edit Address” button on the left
* Changes made here will not apply to orders placed previously.
* If you wish to change the shipping address for an existing order, please contact us through the inquiry form.
For shipments within Japan, we use Japan Post. For international shipments, we use DHL (certain products are shipped via EMS ).
Please note that depending on the product, we may use the most appropriate delivery service for the shipment.
Please refer to the following list of available shipping regions.
Note: Some areas may not be eligible for delivery within these regions. Orders from such areas will be canceled after we contact the customer.
North America:
Canada, United States
Asia:
Indonesia, Hong Kong, Macau, Malaysia, South Korea, Singapore, Taiwan
Oceania:
Australia, New Zealand
Central and South America:
Argentina, Brazil, Chile, Mexico
Europe:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
If the delivery address is within a region we can ship to, you can place an order.
For more information about the regions we can deliver to, please refer to the FAQ below:
Which regions outside of Japan do you ship to?
We do not have services that allows holding of packages at delivery offices, convenience stores, or post offices.
Please specify your residential address as the delivery destination.
If you register a delivery address other than your residence, there may be delivery delays or the package may not be delivered. In such cases, we cannot take responsibility.
About your account
On Smartphone:
1. Tap on the silhouette icon at the top right corner
2. Scroll to the bottom of the page and tap on the Register for a new 'my account’ button.
3. Fill in the required fields, check the box, and tap on "CREATE ACCOUNT."
4. A verification email will be sent to your registered email address. Please log in to your email and follow the instructions on the email to complete the verification process.
On Computer:
1. Click on "LOG IN" at the top right corner.
2. Click on the Register for a new 'my account’ button.
3. Fill in the required fields, check the box, and click on "CREATE ACCOUNT.”
4. A verification email will be sent to your registered email address. Please log in to your email and follow the instructions on the email to complete the verification process.
*The verification email will be sent from the “@cover-corp.com” email domain. Please allow emails from this domain to ensure you receive the verification email.
Please select "Account information" in the inquiry form, and contact us with the following information:
・Why you want to change your email address
・Your current email address
・Your new email address
Clear your cache and browsing history. If it still does not work, please or use a different browser or device.
If you are still unable to resolve the issue, please contact us via the inquiry form. Select "Account information" and include the following information:
・Let us know you are unable to register an account
・A description of the error message or details about the issue you are experiencing
Please select "Account information" in the inquiry form, and contact us with the following information:
・A message stating that you would like to cancel your account
・The email address associated with the account you wish to cancel.
We’re sad to see you go!
About the product
We do not accept returns due to customer preferences or personal reasons.
If the product you received is defective or damaged, please contact us through our inquiry form within 7 business days of delivery.
If you notice any issues with your order, please contact us via the inquiry form within 7 business days of receiving your item. Select "Regarding a product" for your inquiry.
To help us with your request more efficiently, we kindly ask that you attach a photo clearly showing the damage or missing items at the time of unpacking.
Once we receive your inquiry, a member of our team will get back to you shortly.
*Depending on stock availability, we may issue a refund instead of a replacement. Thank you for your understanding.
Please understand that we cannot accept returns or exchanges if the product has been used or if more than 7 business days have passed since delivery.
The content you purchased will be displayed in the "Digital Content List" within your My Account page. Please log in to your My Account and download from the "Digital Content List."
On Smartphone:
1. Tap the person icon in the upper right
2. Enter your email address and password to log in
3. Tap the "Digital Content List" button on the My Account page
On Computer:
1. Click "LOG IN" in the upper right
2. Enter your email address and password to log in
3. Click "Digital Content List" within the My Account page
4. *Please note that digital message board benefits may appear in the content list at different times.
For details on digital message board benefits, please refer to the information on the sales page.
Please note that we do not have an individual product information service nor do we inform customers individually about restocked items.
Others
We do not issue receipts.
Please use the inquiry form of all inquiries.
Updated on July 29, 2025
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