Legal Information and Notices required by the Act on Specified Commercial Transactions
Seller |
COVER Corporation ("Company") |
Representative |
Motoaki Tanigo |
Address |
Sumitomo Fudosan Tokyo Mita Garden Tower,
3-5-19 Mita, Minato-Ku, Tokyo |
Phone number |
050-1724-9717 |
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Email address |
shop@cover-corp.com |
Selling price |
The price including tax is displayed on each product sales page. |
Fees required in addition to price of products |
Shipping fees (as displayed on the product payment screen), communication fees such as internet access fees, various payment fees
Since the billing cycle and withdrawal date differ depending on the company providing the payment service, please confirm the billing cycle and withdrawal date with the relevant company.
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Payment reflection |
For payments using credit cards:
The payment will be reflected at the time the order is completed.
For payments using Google Pay, PayPay, merpay, Rakuten Pay, au PAY:
The payment will be reflected at the time the order is completed.
For payments using Paidy:
The payment will be reflected at the time the order is completed.
Complete your payment through the following methods following the regulations of Paidy.
・Payment through convenience stores (There will be a processing fee of up to 390 yen incl. tax)
・Bank transfer (The processing fee will vary according to the bank)
・Direct deposit |
Voice packs: |
Generally, the voice packs you purchase will be reflected on your 'My Account' page immediately after you complete the order. |
Other digital content: |
Please check the details on the individual product pages. |
If products with multiple shipping periods are purchased in one order, they will be shipped according to the product with the latest shipping period.During the year-end and New Year holidays, long holidays, and inventory periods, there may be delays in shipping.
Please contact the delivery company as instructed for the receipt of products shipped out from our store.
If the shipping period of products differs from the time that was announced during sales, a notice will be given from the shop. |
Purchasing products that require time for handover
Please be advised that you will receive a notice of acceptance of a prepaid online order from the shop by e-mail based on Article 13 of the Act on Specified Commercial Transactions when you make a purchase of the relevant items. |
Returns, defects, and cancellation
- ・Please understand that in the event that production or manufacture becomes difficult due to an earthquake, fire, or other unavoidable circumstances, we reserve the right to cancel your order and issue a refund.
- ・Please understand that once payment has been confirmed, we do not accept exchanges or returns for personal reasons, with the exception of initial product defects.
- ・If the product is defective, do not use the item. Complete the procedures below within the exchange period specified. We may not be able to accept returns or exchanges if the product has been used or if the exchange period has elapsed.
In the case of initial defects, we will bear the shipping costs for returning and resending the product.
- (1) Please email us at shop@cover-corp.com within seven business days of receiving your order and describe the condition of the item. A representative from the store will contact you shortly to explain the exchange procedure.
- (2) Please follow the instructions given by the shop's representative and return the defective product to the shop within three months of receiving it.
- (3) After the shop has confirmed receipt of the product, we will make an exchange.
Please understand that depending on the availability of the product, a refund may have to be issued.
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Refusal of acceptance, long-term absence, and inadequate information on address
If products are sent back to the shop due to refusal of acceptance, long-term absence, or inadequate address information and are returned to the shop, they will be held for three months from the ship-out date. We can make a redelivery within the eligible period, so please contact us at shop@cover-corp.com within three months of the ship-out date. Redelivery fees will be borne by the customer, so please follow the instructions for payment.
Please be advised that we cannot process refunds for cases where customers fail to comply with instructions or refuse delivery due to circumstances within their control.After the designated storage period of three (3) months has elapsed, any purchased items that remain unclaimed shall be deemed as refused, we reserve the right to dispose of such items at its sole discretion. In such cases, we shall be entitled to charge a cancellation fee equivalent to 100% of the product price, shipping costs, and any storage fees incurred during the storage period.Furthermore, if product delivery cannot be completed within the storage period due to circumstances attributable to the user, we reserve the right to suspend the user's account privileges. |
Right of Withdrawal for Consumers in EU/EEA Member States
Notwithstanding the "Returns, defects, and cancellation" section above, if you are a consumer residing in an EU or EEA Member State, you have the right to withdraw from your contract within 14 days without giving any reason, under Directive 2011/83/EU.
Withdrawal period: For goods, 14 days from the day on which you (or a third party designated by you) acquire physical possession of the last item (where several goods ordered in one order are delivered separately, the last item delivered). For digital content/services, 14 days from the conclusion of the contract.
How to withdraw: Send an unequivocal statement of your decision to withdraw to shop@cover-corp.com (any format; you may use our model withdrawal form). Sending notice before the deadline is sufficient.
Refund: We will reimburse all payments received from you, including the costs of the least expensive standard outbound delivery, within 14 days of being informed of your withdrawal, using the same means of payment where possible. Where goods are returned, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.
Return of goods: You must send the goods back to the address below within 14 days of notifying us of your withdrawal. Dispatching before the deadline is sufficient.
Return address: Logiport Kita-Kashiwa 105, 13-1 Suijinmae, Matsugasaki-Shinden, Kashiwa-shi, Chiba 277-0834, Japan
(TEL +81-4-7137-6808) - COVER Corp., hololive production OFFICIAL SHOP EU/EEA Returns
Return costs: You will bear the direct cost of returning the goods. For items that cannot normally be returned by post, we will display an estimate of the return cost on the relevant product page in advance.
Diminished value: You may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. |
Main exceptions to the right of withdrawal
- Sealed audio/video recordings that have been unsealed after delivery
- Digital content (e.g., downloadable voice products) whose performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal, confirmed by us
- Goods made to your custom specifications, etc.
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Paid digital content (e.g., downloadable voice products)
For digital content provided for a fee on our store, the right of withdrawal is lost once the supply (download/delivery) begins, and no refund will be given. At the time of purchase, we obtain your prior express consent to begin the supply before the end of the withdrawal period, together with your acknowledgment that you thereby lose your right of withdrawal. We will confirm this consent and acknowledgment on a durable medium, such as the order confirmation email we send to you. |
Model Withdrawal Form
To COVER Corp. (hololive production OFFICIAL SHOP), shop@cover-corp.com:
Return address: Logiport Kita-Kashiwa 105, 13-1 Suijinmae, Matsugasaki-Shinden, Kashiwa-shi, Chiba 277-0834, Japan
COVER Corp., hololive production OFFICIAL SHOP EU/EEA Returns
(TEL +81-4-7137-6808)
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods / for the provision of the following service.
・Order number (optional): ______
・Ordered / Received on: ______
・Name: ______
・Address: ______
・Email: ______
・Date: ______ |
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