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2026.03.09
Notice Regarding Recovery of Site Access and Payment Issues (March 9, 2026)
(Update: March 9, 2026, 22:39 JST)
Following further investigation, we have confirmed that the system outage actually began around 20:45 (JST). We sincerely apologize once again to all customers who experienced difficulties accessing the site or placing orders during this timeframe.
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Thank you for your continued support of the hololive production OFFICIAL SHOP.
We would like to inform you that our platform (Shopify) experienced a system issue, during which users may have had difficulty accessing the site or completing purchases.
■ Affected Time PeriodMonday, March 9, 2026, approximately 8:45 PM JST ～ 9:30 PM JST
We are continuing to investigate and monitor the situation. We have confirmed that purchases can now be completed as normal.
We sincerely apologize for any inconvenience this may have caused.
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Following further investigation, we have confirmed that the system outage actually began around 20:45 (JST). We sincerely apologize once again to all customers who experienced difficulties accessing the site or placing orders during this timeframe.
--
Thank you for your continued support of the hololive production OFFICIAL SHOP.
We would like to inform you that our platform (Shopify) experienced a system issue, during which users may have had difficulty accessing the site or completing purchases.
■ Affected Time PeriodMonday, March 9, 2026, approximately 8:45 PM JST ～ 9:30 PM JST
We are continuing to investigate and monitor the situation. We have confirmed that purchases can now be completed as normal.
We sincerely apologize for any inconvenience this may have caused.
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