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Announcement Regarding Changes to the Login Screen and Payment Methods
Thank you very much for shopping on the hololive production OFFICIAL SHOP.
From October 15, there will be changes to login procedures and certain methods of payment that will no longer be accepted.
1. Login Changes
To ensure that everyone’s shopping experience on the hololive production OFFICIAL SHOP is secure and convenient, we are updating login procedures as follows:
Customers logging in using their email address
・You will still be able to log in to the hololive production OFFICIAL SHOP using your existing email address and password. In such cases, please input your email address and password without clicking the Sign in with Google, Sign in with Apple, or Sign in with Shop Pay options.
・You will be issued a hololive Account the first time you log in.
・To comply with international laws and regulations, customers who have not registered their date of birth and country/region of residence will be prompted to do so.
・The URL for the login page will change; please update any bookmarks that contain the old URL.
Customers logging in using their Shop ID
・The current screen will no longer be displayed, and you will need to log in using the new login screen. You may also log in using the Sign in with Shop Pay button.
2. Discontinuation of Shop Pay and PayPal
We will no longer be accepting payments through Shop Pay or PayPal.
・We sincerely apologize for any inconvenience caused, but we kindly ask that customers currently using PayPal choose another method of payment.
・Shipping information registered with Shop Pay and/or PayPal will no longer be accepted. The address registered under your official SHOP membership information will be your shipping address, so please check your information before making any purchases.
・You can check your registered shipping address for Shop Pay and PayPal at the links below.
-Shop Pay: https://shop.app/account/settings/addresses
-PayPal: https://www.paypal.com/myaccount/profile/
・You can check the address registered to your official shop account at the link below.
-Edit your registered information: https://shop.hololivepro.com/en/account/addresses
If you have any queries, please contact our support staff via the following link.
hololive production OFFICIAL SHOP
https://shop.hololivepro.com/en/pages/contact
We sincerely appreciate your continued support of the hololive production OFFICIAL SHOP.
