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Regarding New Year’s holiday operation
Thank you for shopping at hololive production OFFICIAL SHOP.
We would like to inform you regarding our New Year’s holiday operation as follows.
■ Regarding shipments
Suspended shipment period: Dec 29, 2023 (Fri) ~ Jan 3, 2024 (Wed)
We will ship sequentially starting Jan 4, 2024 (Thurs)
※ Please note that it may take some time before shipment due to the shipping process.
■ Regarding Customer Support
Closed Period: Dec 30, 2023 (Sat) ~ Jan 4, 2024 (Thurs)
We will respond sequentially starting Jan 5, 2024 (Fri).
However, orders are acceptable as usual during the periods listed above.
【FAQ】
・When will I receive my order?
The shipping schedule is stated on the “Timing and Method of delivery of products” in the “Legal Information and Notices required by the Act on Specified Commercial Transactions” page.
Please kindly check the shipping schedule and wait for the package to arrive.
※ In case you have purchased multiple products at the same time, the package will be shipped according to the latest shipping date of the product you have purchased.
・Where can I change my address?
You can change your address from your Account in the upper right corner of the screen.
To change the address of an existing order, please fill out the following template and inquire to us.
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Order No.:
Name (Real Name):
Postcode:
Address:
Phone No.:
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If you have other questions, please kindly check our Q&A page.
In case you are unable to solve the issue, please click “If the above does not solve my problem” and contact us.
You may also contact us directly by sending an email to shop@cover-corp.com.
Thank you for your continued support for hololive production.
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