Sakamata Chloe Birthday 2023 - Important notice and apologies regarding the “Sakamata Chloe Birthday 2023 - Acrylic Diorama Stand” merchandise
Thank you for your continued patronage of hololive production.
This is an important notice and apologies regarding the “Sakamata Chloe Birthday 2023 - Acrylic Diorama Stand” merchandise.
Thank you for your continued patronage of hololive production.
We would like to inform you that there was a defect in items that were sold at the “Sakamata Chloe Birthday 2023” merchandise.
■ Subject Product
・Acrylic Diorama Stand
https://shop.hololivepro.com/en/products/sakamatachloe_bd2023?variant=43928317231324
We deeply apologize for any inconvenience caused to customers who purchased the merchandise.
■ Identified issue
We confirmed that some of the acrylic stands are not firmly fixed into place due to loose joints between the acrylic stand and the base.
■ Shipping of good quality product
For customers who would like to receive a good quality product, we will ship them sequentially starting from February 2024.
■ How to receive a good quality product
For customers who would like to receive a good quality product, please fill out the required information in the form below and contact us.
https://forms.gle/8uV1XBbg9EMhSr6a6
※Please note that we may not be able to ship a good quality product if you contact us through another form than listed above.
※We will only ship the “Acrylic Diorama Stand” even if you purchased the “Birthday Merch Complete Set”.
※We will ship the good quality product in order. Please note that there may be a difference in the time of delivery to each customer.
■ Due date of inquiry
We are very sorry to inform you that due to the shipment preparation, please contact us until Jan 31, 2024 (Wednesday) at 11:59 a.m. (JST)
We would appreciate your understanding that it will take some time for us to ship the product to you.
We will continuously make improvements to achieve more thorough quality control in the future.
■ Customer Service
https://shop.hololivepro.com/pages/contact
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