Notice of Change in Product Sales Category and Revision of " The Act on Specified Commercial Transactions".
Thank you for visiting the hololive production OFFICIAL SHOP.
We have reviewed the sales methods of the hololive production OFFICIAL SHOP. Depending on the shipping period, we will sort it into the following sales category.
Download products: As a generally rule, download products can be downloaded from the Digital Content List on My Account Page immediately after payment is confirmed.
Build-to-order products: This is a product built upon receiving an order from the customer. Build-to-order products will be shipped to your registered address by the timing of shipment displayed on each product sales page.
Pre-Order products: Pre-Order products will be shipped to your registered address by the timing of shipment displayed on each product sales page.
Regular products: Products will be shipped within seven (7) business days after payment is confirmed if the shipping address is within Japan, or within fifteen (15) business days after payment is confirmed if the shipping address is outside Japan. Even if these items are out of stock, there are plans for reruns of this product sales in the future.
Other products
When timing of shipment is not displayed on product sales page: Products will be shipped within seven (7) business days after payment is confirmed if the shipping address is within Japan, or within fifteen (15) business days after payment is confirmed if the shipping address is outside Japan.
Please also check the information on each sales page. However, when products are purchased together with build-to-order products or other products for which the timing of shipment is designated, please note that all products will be shipped together according to the schedule of the product which has the most future shipment schedule.
As a result of the change in sales category, we have also revised some of the contents of " The Act on Specified Commercial Transactions".
Thank you for your support toward hololive production OFFICIAL SHOP.
