Viewing history
Category list
Group list
2026.07.10
Apology Regarding the Delay in Order Status Updates for Some Orders
Thank you for your continued support of the hololive production OFFICIAL SHOP (hereinafter referred to as "our SHOP").
Currently, due to a system issue, there is a delay in updating the shipping status and reflecting the tracking numbers for some orders.
Please be assured that the items for the affected customers have already been shipped.
Although it may overlap with the arrival of your items, we will sequentially update the shipping status and tracking numbers on your My Page. We kindly ask for your patience.
* Customers who have already received their items may still receive a status update notification email at a later date.
We sincerely apologize for any inconvenience and concern this may have caused.
We appreciate your understanding and continued support.
Back to list
Currently, due to a system issue, there is a delay in updating the shipping status and reflecting the tracking numbers for some orders.
Target Orders
Some orders originally scheduled for shipment on or after July 8, 2026Issue Details
Despite the shipping arrangements being completed, the order status on My Page is not updating correctly.Please be assured that the items for the affected customers have already been shipped.
Although it may overlap with the arrival of your items, we will sequentially update the shipping status and tracking numbers on your My Page. We kindly ask for your patience.
* Customers who have already received their items may still receive a status update notification email at a later date.
We sincerely apologize for any inconvenience and concern this may have caused.
We appreciate your understanding and continued support.
特集
-
RECOMMEND
hololive OFFICIAL CARD GAME -
RECOMMEND
『ホロライブ学園』特設ページ -
RECOMMEND
『hololive friends』特設ページ -
RECOMMEND
hololive closet -
RECOMMEND
Amazon Merch on Demand
