[Resolved] Notice Regarding Login and Payment Issues Due to AWS (Amazon Web Services) Outage (Last Update: July 16, 2026, 10:15 PM JST)
(Update: July 16, 2026)
Thank you for your continued support of the hololive production OFFICIAL SHOP (hereinafter referred to as "our SHOP").
We would like to inform you that the system outage affecting an external service (AWS), which began around 5:00 PM JST on Thursday, July 16, 2026, was fully resolved at approximately 9:20 PM JST on the same day.
You can now successfully log in to your hololive Account and proceed with purchases and payments on our SHOP without any issues.
We sincerely apologize for any inconvenience and concern this may have caused.
Thank you for your understanding and continued support.
Thank you for your continued support of the hololive production OFFICIAL SHOP (hereinafter referred to as "our SHOP").
Currently, due to a system outage with an external service (AWS) used by our SHOP and the hololive Account, users are experiencing difficulties logging in and completing payments.
[Issue Details]
- Inability or difficulty logging into the hololive Account.
- Inability to proceed with purchases on our SHOP due to login issues.
- Potential payment errors with certain credit cards (e.g., Visa).
[Date and Time of Occurrence]
From around 5:00 PM JST on Thursday, July 16, 2026
[Current Status and Actions]
As this issue is caused by a system outage affecting an external service (AWS), we are currently waiting for the service provider to resolve the problem.
We will provide an update on this page as soon as the service is restored.
We sincerely apologize for the inconvenience and appreciate your patience while we wait for the issue to be resolved.