Apology and Notice of Product Exchange Regarding "hololive friends with u Raora Panthera" Design Defect

Thank you for your continued support of the hololive production OFFICIAL SHOP.

We are writing to inform you of a design defect regarding the "hololive friends with u Raora Panthera" plushie. The product was manufactured with gloves on both hands, whereas the correct design should only have a glove on the right hand.

We sincerely apologize for the great inconvenience and concern this may have caused customers who were looking forward to receiving their orders.

Accordingly, we will be offering exchanges for customers who purchased the affected product, as detailed below.

[For Customers Who Have Already Received the Product]

■ Target Product
hololive friends with u Raora Panthera

■ Exchange Details
We will exchange your item for a product with the corrected design (glove on the right hand only).
The exchange procedure and how to handle your current item will differ depending on your region of residence.

[For Customers Residing in Japan]
After applying via the dedicated form, please return the affected product to the designated address using Cash on Delivery (Chakubarai).

[For Customers Residing Overseas]
Due to international shipping and logistics constraints, you do not need to return the affected product. Please only submit an application through the dedicated form.

■ How to Apply for an Exchange
Please apply via the dedicated form below.
Click here

[For Customers Who Have Already Contacted Customer Support]

If you have already contacted us regarding this matter via email or our inquiry form, we kindly ask that you re-apply using this dedicated form.
We ask for your understanding and cooperation to ensure accurate processing and prompt shipping arrangements.

■ Exchange Application Period
April 6, 2026 10:00 AM – May 31, 2026, 11:59 PM (JST)

■ Returning the Defective Item (For Customers in Japan Only)
Return Deadline: Must arrive by June 30, 2026
Shipping Method: Cash on Delivery (Chakubarai)
Return Address:
105 Logiport Kita-Kashiwa, 13-1 Suijinmae, Matsugasaki-shinden,
Kashiwa-shi, Chiba, 277-0834, Japan
Phone: 04-7137-6803
Attn: transcosmos inc., COVER Corp. Receiving Dept.

■ Shipping Schedule for Corrected Products
Scheduled to be shipped sequentially starting from late, August 2026.
*Please note that if we receive a large volume of exchange requests, delivery may take some time.

[For Customers Awaiting Delivery (Unshipped Orders)]

If you purchased this item together with other products, your order will be shipped once all items are ready.
For all future shipments, we will provide products with the corrected design. Please note that due to the production of the corrected items, delivery may take longer than initially scheduled.

In the unlikely event that the product you receive has a defect, please contact our Customer Support via the link at the bottom of this page.

We sincerely apologize for any inconvenience this may have caused.

■ Contact Us
hololive production OFFICIAL SHOP
https://shop.hololivepro.com/en/pages/contact