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Regarding Minato Aqua Merchandise on sale
Thank you for your continued patronage of hololive production OFFICIAL SHOP.
As announced on August 6, 2024, our talent Minato Aqua will be graduating from hololive production on Wednesday, August 28, 2024.
We will guide you on the sale of "Minato Aqua"-related products at our shop as follows.
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■hololive Gaming Chair Startend - Minato Aqua
Customers who have already purchased the “hololive Startend Gaming Chair - Minato Aqua” from our store will receive their product according to the scheduled shipping time listed on the sales page.In addition to that, customers who made their purchase prior to 8:30 PM, August 6, 2024, we will accept cancellations and refunds if requested.Customers who wish to cancel their order should contact us at the following address, clearly stating their order number.
<Details>
Cancellation Period: 8:30 PM, Wednesday, August 6, 2024 to 6 PM, Monday, August 26, 2024 (JST)
Contact: https://shop.hololivepro.com/pages/contact
* Please check for any errors in your email address or spam settings, as there may be issues with sending or receiving emails depending on your email settings.
* Once the cancellation and refund process is complete, a notification email will be sent. Please check your email for confirmation.
■ New Products
Regarding the new products related to "Minato Aqua" that will be handled in the future, they will be sold under the conditions listed on the respective sales page.
■ Other Products
We will provide further information at a later date, so please wait for a while.
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Voice recordings that have already been purchased will remain available even after the sales period ends.
Except “hololive Gaming Chair Startend - Minato Aqua”, products already ordered will be shipped according to the information provided at the time of the order.
Please take note that we will not be able to provide refunds, returns, or exchanges for items that have already been ordered
Thank you for your continued support of “hololive production OFFICIAL SHOP.
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