For Customers Who Have Purchased or Plan to Purchase the Applicable Products｜Apology and Notice Regarding a Defect in Some Storage Cases for the hololive Seasonal Days June Bride ~Something new~ Ring Necklaces

This notice is intended for customers who have purchased, or who may purchase, the hololive Seasonal Days June Bride ~Something new~ Ring Necklaces (5 types in total).

It has come to our attention that, on some of these products, the copyright notice that should appear on the storage case used to hold the ring necklace is missing.

Please be assured that there is no issue with the quality of the ring necklace itself.

■ Applicable Products
hololive Seasonal Days June Bride ~Something new~ Ring Necklaces
・Ookami Mio
・Shiranui Flare
・Shirogane Noel
・Himemori Luna
・Nerissa Ravencroft

■ Details of the Issue
On some of the products listed above, the copyright notice on the back of the storage case is missing.
This does not affect the ring necklace itself, and there is no impact on its use.

■ For Customers Who Would Like a Replacement
For customers who would like a replacement storage case, we will send one to you free of charge.
Customers who would like a replacement do not need to return the product currently in their possession.
To request a replacement, or if you have any questions, please contact us via the inquiry desk below.

■ Please check before submitting a requestThis issue affects only some of the applicable products and does not apply to all items.Before submitting a request, please be sure to check the back of your storage case for the copyright notice (©︎ marking).　・If the marking is present: Your item is not eligible for exchange and can be used as is.　・If the marking is missing: Your item is eligible for a free exchange. Please submit your request through our Customer Support contact below.*If your item has not yet arrived, please check it after delivery and submit a request only if the marking is missing.

■ hololive production OFFICIAL SHOP Inquiry Desk
https://shop.hololivepro.com/pages/contact

For customers who purchased at a hololive production official shop (Tokyo Station, Harajuku, or Osaka Umeda) or at any other store, providing proof of purchase (such as a receipt) when you contact us will allow us to assist you more smoothly. If you are unable to provide proof of purchase, we will still assist you—please let us know when you contact the inquiry desk.

Shipment of replacement items is scheduled to begin in or after late July 2026. Once preparations are complete, we will ship items sequentially in the order in which requests are received.

Please note that delivery may take some time. We appreciate your understanding.
We sincerely apologize for any inconvenience and trouble this may cause our customers.

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