Notice of design amendment and change of shipping period for "hololive friends to Go Sakura Miko" merchandise

We deeply appreciate your continued support of the hololive production OFFICIAL SHOP.

Due to a design flaw in the "hololive friends to Go Sakura Miko" released on 23rd July. Together with the temporary suspension of the sales of this product, we are currently working on rectifying the design for reproductions.

We regret to inform you that due to a design flaw, the shipping period for the 'hololive friends to Go Sakura Miko' will be delayed. We understand this may cause inconvenience, and we sincerely apologize.

■ Design amendment
The torso design
* The product images and main illustration used in the products have been replaced with the latest version.

■ Updated shipping period
We will be shipping out orders accordingly after 22 October 2024.
* For customers who have purchased various products in one order, we will ship your order out following the item with the latest shipping date.

We sincerely regret inconveniencing everyone who has been eagerly waiting for their products.

We expect to resume product sales by 5 August 2024 (JST).

We are working round the clock to ensure that customers can receive satisfactory products as soon as possible, and we appreciate any form of support you have for us.

[Cancellation of orders]
In addition, we will accept cancellations and refunds of purchases upon request due to this matter.
* Customers who do not wish to cancel or receive a refund do not need to contact us.

Customers who wish to be refunded should contact us with their order number through the reception window below.
* You may not be able to send or receive e-mail messages properly, depending on your e-mail settings. Please ensure your e-mail address has been correctly entered or set to receive e-mails.

Applicable products:
hololive friends to Go Sakura Miko
https://shop.hololivepro.com/products/hololivefriends_togo_sakuramiko

Reception details:
Customers applicable for cancellation: Those who have purchased before 23 July 19:00 (JST)
Reception period:
1 August 15:00 ~ 30 August 2024 18:00 (JST)
Reception window:
https://shop.hololivepro.com/pages/contact

A notification email will be sent to you when the cancellation/refund process is completed.

For products purchased through Geek Jack, please kindly wait for their cancellation instructions.

We hope for your utmost understanding and constantly appreciate your continuous support of the hololive production OFFICIAL SHOP.

■Contact us at
hololive production OFFICIAL SHOP
https://shop.hololivepro.com/pages/contact