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[hololive closet Natsuiro Matsuri Casual Outfit] Apology and Notice Concerning Defective Product
Thank you for your continued patronage of hololive production OFFICIAL SHOP.
Regarding the product “hololive closet Natsuiro Matsuri Casual Outfit”, we have found out that some of those produced have specifications different to what is listed on the product page and have since been delivered to our customers.
■Product Page
https://shop.hololivepro.com/products/hololivecloset_natsuiromatsuri_1
■Defect
Correct: Closed mouth
Wrong: Open mouth
We truly apologize for the inconvenience this may have caused.
We have suspended sales of the specific item at the moment.
Sales will resume once the product is ready.
●To Customers Who Already Purchased The Product
For customers who have already purchased and received the defective product, we will recall these products and exchange them with the product of the correct design.
For inquiries, please contact shop@cover-corp with the following information:
■Required Information
・Full name
・Address
・Phone number
・Order number of your product
・A photo of the defective product that you received
■Contact
shop@cover-corp.com
■Exchange Application Period
August 25, 2023 ~ September 25, 2023 (JST)
* Please contact us within the aforementioned period.
■Shipping Period
The shipping will begin on mid-October 2023.
For customers who are currently residing overseas, there is no need to return the product.
We will send the correctly designed product as soon as we confirm the image of purchase.
For those customers who have not yet received the defective products, we will arrange the shipping of the product with the correct designs. We plan to ship the products from mid-September, 2023, onward.
Once again, we sincerely apologize for the inconvenience and trouble this may cause. We will continue to make improvements toward more thorough quality control in the future.
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