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New Year’s Holiday Business Schedule
Thank you for shopping at hololive production OFFICIAL SHOP.
We would like to inform you regarding our New Year’s holiday operation as follows.
■ Regarding shipments
Suspended shipment period: Dec 28, 2024 (Sat) ~ Jan 5, 2025 (Sun) (JST)
We will ship sequentially starting Jan 6, 2025 (Mon) (JST)
※ Please note that it may take some time before shipment due to the shipping process.
■ Regarding Customer Support
Closed Period: Dec 28, 2024 (Sat) ~ Jan 5, 2025 (Sun) (JST)
We will respond sequentially starting Jan 6, 2025 (Mon) (JST)
However, orders are acceptable as usual during the periods listed above.
[Frequently Asked Questions]
・When will my order arrive?
Items that are in stock but unable to be shipped by Friday, December 27, 2024, will be dispatched sequentially starting Monday, January 6, 2025. We will ship made-to-order products according to the scheduled shipping dates listed on each product page.
Please review this information and wait until your order arrives.
Note: If you purchase multiple items in the same order, delivery will be scheduled based on the latest shipping date among the items purchased.
・ How can I change my shipping address?
You can update your address through the Account section at the screen's top right.
If you need to change the address for an order that has already been placed, please contact us via the [Contact Form] found at the bottom of our FAQ page.
・Other Inquiries
Please contact us via the [Contact Form] found at the bottom of our FAQ page.
Alternatively, you can reach us directly by emailing shop@cover-corp.com.
We appreciate your continued support of hololive production OFFICIAL SHOP.
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